FAQs

Need some help? Here are some frequently asked questions that might solve your problem. if not, just contact us and tell us how we can help!

Remanufactured Inkjet Cartridges

1. They don’t last as long as the originals” or “I am paying less so I must be getting less.
2. I have used a remanufactured inkjet cartridge before and wasn’t happy with the performance or print.
3. I am concerned that a remanufactured inkjet cartridge will damage my printer.
4. Will my warranty be affected if I install a non-HP upgrade/option in my HP product ?
5. How are remanufactured inkjet cartridges different to the OEMs and what are the advantages of using them?

Remanufactured Toner Cartridges

1. Are all compatible toner cartridges the same.
2. They don’t last as long as the originals or I am paying less so I must be getting less.
3. I have used a remanufactured laser toner cartridge before and wasn’t happy with the performance or print.
4. I am concerned that a remanufactured laser toner cartridge will damage my printer.
5. Will remanufactured laser toner cartridges void my printer’s warranty?
6. How are remanufactured laser toner cartridges different to the OEMs and what are the advantages of using them?

Remanufactured Inkjet Cartridges

1. They don’t last as long as the originals” or “I am paying less so I must be getting less.

All Office Basics inkjet cartridges are remanufactured to match or exceed the original in both quality and capacity. In many cases the Office Basics remanufactured inkjet cartridges exceed the OEMs’ (Original Equipment Manufacturers) capacity, giving you more value for your money.

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2. I have used a remanufactured inkjet cartridge before and wasn’t happy with the performance or print.

There are many different brands in the market so quality varies. Office Basics is a premium quality brand. Office Basics suppliers produce remanufactured inkjet cartridges to the most exacting standards, using modern and technically proficient techniques. All Office Basics inkjet cartridges are produced under strict ISO9001Quality and ISO14001 Environmental standards.

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3. I am concerned that a remanufactured inkjet cartridge will damage my printer.

All Office Basics products are fully guaranteed. Should an error occur we will send out an independent engineer to you within 48 hours, to investigate further. If it is proven that the cartridge has damaged the printer, we will fix or replace it free of charge. The Office Basics remanufactured inkjet cartridges go through rigorous testing and QA (Quality Assurance) processes to ensure that we offer our customers a high quality alternative to the OEM cartridges.

Current returns rate for Office Basics remanufactured inkjet cartridges is minimal, less than 1%.

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4. Will my warranty be affected if I install a non-HP upgrade/option in my HP product?

HP warranty extends only to HP products and options. If you install a non-HP option into your HP product and this option then fails, you must contact the supplier for warranty cover on that item.

The warranty on your HP product will not be affected by the installation of a non-HP upgrade/option unless your HP product is damaged as a result of installation and/or operation of a third party option, such damage will not be covered by HP warranty.

If your HP product is not operating correctly, you may be asked to verify that any non-HP option is not responsible for the problem be uninstalling any such items. For more information, please visit http://h30059.www4.hp.com/warranty/information/faq.php#17

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5. How are remanufactured inkjet cartridges different to the OEMs and what are the advantages of using them?

An OEM inkjet cartridge is used only once, whereas a remanufactured inkjet cartridge can be reused multiple times. Once a used OEM cartridge is received it is visually inspected for any physical damage to the casing and circuitry. Passed cartridges are then cleaned thoroughly, refilled with new ink and print tested to assess all key performance and print quality criteria.

Remanufactured inkjet cartridges are environmentally friendly. Disposed cartridges go to landfill once they’ve been used taking up to 500 years to decompose. Moreover, every inkjet cartridge requires an estimated 0.6 litres of oil to manufacture from new and therefore, by using a remanufactured inkjet cartridge, you save 3 pints of oil from needless additional manufacturing and save the earth’s limited and extremely valuable resources.

Office Basics remanufactured inkjet cartridges offer you a significant cost saving over the OEM cartridges. With the same print quality, identical and many times larger capacity & satisfaction guarantee; our cost savings come without compromise.

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Remanufactured Toner Cartridges

1. Are all compatible toner cartridges the same.

No! Each manufacturer will build it to a differing specification which in turns reflects in the quality of the products. This means in some cases the manufacturers will not replace all the required parts, therefore cutting the manufacturing costs but also putting at risk the quality of the product. It’s not always easy to establish like for like amongst compatible and remanufactured products but warranties and follow up service levels can be a good indicator. The cheapest product is certainly not the most effective in this market.

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2. They don’t last as long as the originals or I am paying less so I must be getting less.

All Office Basics laser toner cartridges are remanufactured to match the original in both quality and page yield, and are continually tested to ensure like for like performance against the original.

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3. I have used a remanufactured laser toner cartridge before and wasn’t happy with the performance or print.

There are many different brands in the market so quality varies. Office Basics is a premium quality brand. Office Basics suppliers produce remanufactured laser toner cartridges to the most exacting standards, using modern and technically proficient techniques. All Office Basics laser toner cartridges are remanufactured in factories with ISO9001 Quality and ISO14001 Environmental accreditations.

If you are unhappy with the print quality, you will be offered a replacement or a refund.

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4. I am concerned that a remanufactured laser toner cartridge will damage my printer.

All Office Basics products are fully guaranteed. Should an error occur we will send out an independent engineer to you within 48 hours, to investigate further. If it is proven that the cartridge has damaged the printer, we will fix or replace it free of charge. The Office Basics remanufactured laser toner cartridges go through rigorous testing and QA (Quality Assurance) processes to ensure that we offer our customers a high quality alternative to the OEM cartridges.

Current returns rate for Office Basics remanufactured laser toner cartridges is minimal, less than 1%.

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5. Will remanufactured laser toner cartridges void my printer’s warranty?

The use of Office Basics printing supplies will not affect your printer’s warranty. Your printer warranty cannot be voided because you select remanufactured products unless the printer manufacturer can prove it was the remanufactured product that caused direct damage to your printer. In any such case, your printer will be covered by the Office Basics guarantee.

Furthermore, following pressure from The European Union & the American Fair Trade laws, the OEMs are not allowed to void a printer warranty for using remanufactured laser toner cartridges.

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6. How are remanufactured laser toner cartridges different to the OEMs and what are the advantages of using them?

A remanufactured laser toner cartridge is produced by reusing and reprocessing several parts of the OEM one. In depth, after the OEM laser toner cartridge is used, it will then be dismantled, cleaned, rebuilt & refilled always ensuring key components critical to print quality are replaced.

Remanufactured laser toner cartridges are environmentally friendly. Cartridges that aren’t put through the remanufacturing process go to landfill once they’ve been used, taking up to 1000 years to decompose. Moreover, every laser toner cartridge requires an estimated 1 litre of oil to manufacture from new and therefore, by using a remanufactured laser toner cartridge, you and your customers save the earth’s limited and extremely valuable resources.

Office Basics remanufactured laser toner cartridges offer you and your customers a significant cost saving over the OEM cartridges. With the same print quality and identical page yield & satisfaction guarantee, cost savings come without compromise.

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